Effective Date: August 26, 2026
Last Updated: August 26, 2026
Arizona Restoration Specialists (“Company,” “we,” “us,” or “our”) operates the website https://arizonarestorationspecialists.com (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and how to contact us. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
- Contact and service request forms: name, email address, phone number, property address, and details about your water, fire, storm, or mold damage situation.
- Phone calls and text messages: if you call or text us, we may record the call (with notice) and keep notes of the conversation to provide service.
- Emails and chat: any information you include when you correspond with us.
- Service and billing information: details needed to schedule work, prepare estimates, and process invoices or insurance claims.
Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clicks.
- Cookies and similar technologies: small files stored on your device that help the Site function, remember preferences, and measure advertising performance (see Section 4).
- Location data: approximate location derived from your IP address to show relevant service-area information.
2. How We Use Your Information
- Respond to your inquiries, provide quotes, and schedule and perform restoration services.
- Communicate with you about appointments, estimates, invoices, and project updates.
- Operate, maintain, secure, and improve the Site.
- Measure and improve our marketing, including Google Ads campaigns and conversion tracking.
- Send service-related notices and, where permitted, marketing communications (you may opt out at any time).
- Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (web hosting, form processing, email delivery, CRM, call tracking, payment processing), under obligations to protect your data.
- Advertising and analytics partners such as Google (Google Ads, Google Analytics, Google Tag Manager) that help us measure Site traffic and ad performance.
- Insurance carriers and adjusters when you ask us to work with your insurer on a claim.
- Subcontractors and suppliers engaged to complete your restoration project.
- Legal and safety recipients when required by law, subpoena, or to protect the rights, property, or safety of our company, customers, or others.
- Business transfers in connection with a merger, acquisition, or sale of assets.
4. Cookies, Google Ads, and Analytics
We use cookies, pixels, and similar technologies from Google and other partners to understand how visitors use the Site and to deliver and measure advertising.
- Google Analytics collects usage data to help us understand Site traffic. Learn how Google uses data at policies.google.com/technologies/partner-sites. You can opt out with the Google Analytics Opt-out Browser Add-on.
- Google Ads conversion tracking and remarketing: we use Google Ads to reach people who have visited our Site and to measure whether our ads lead to calls or form submissions. Google may use cookies to show you our ads on other websites. You can manage ad personalization at adssettings.google.com.
- Call tracking: phone numbers displayed on the Site may be tracking numbers that record the source of your call for marketing measurement.
- Managing cookies: most browsers let you block or delete cookies. Doing so may affect some Site features. You may also opt out of interest-based advertising at optout.aboutads.info and optout.networkadvertising.org.
5. SMS / Text Messaging
If you provide your mobile number and consent to receive text messages, we may send you appointment reminders, service updates, and follow-ups. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. Your mobile opt-in information will not be shared with third parties for their marketing purposes.
6. Your Choices and Rights
- Marketing opt-out: click “unsubscribe” in any marketing email or contact us at the email below.
- Access, correction, and deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal retention requirements.
- Do Not Track: our Site does not currently respond to browser “Do Not Track” signals.
- State privacy rights: depending on where you live (for example, California, Colorado, Virginia, Connecticut, Utah, Texas, or Oregon), you may have additional rights, including the right to know, delete, correct, and opt out of targeted advertising or the “sale”/”sharing” of personal information. We do not sell personal information; to opt out of targeted advertising cookies, use the tools in Section 4 or contact us. We will not discriminate against you for exercising your rights.
To exercise any of these rights, email info@arsaz.net or call (480) 716-7151. We may need to verify your identity before responding.
7. Data Retention
We keep personal information only as long as necessary for the purposes described above, to comply with legal, tax, insurance, and accounting obligations, and to resolve disputes. Inquiry data that does not lead to a service engagement is typically deleted or anonymized within 24 months.
8. Data Security
We use reasonable administrative, technical, and physical safeguards, including HTTPS encryption, access controls, and security monitoring, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Third-Party Links
The Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when it was last revised. Continued use of the Site after changes are posted means you accept the updated policy.
12. Contact Us
Arizona Restoration Specialists
4521 East Jensen St, Ste 110
Mesa, AZ 85205
Phone: (480) 716-7151
Email: info@arsaz.net